Salesken Automated
Quality Assurance

Evaluate 100% of customer interactions effortlessly, score calls automatically and let  flag incidents in real time. Save time, improve compliance, and coach your agents and reps effectively.
500+ Customers Across Four Continents
Why Choose Salesken QA
100% Call Monitoring

Unlike manual QA, which can only review a fraction of calls, Salesken’s Auto QA does real time monitoring of 100% of your calls.

Automated Scoring

It significantly reduces the time needed to review calls, allowing QA teams to focus on strategic improvements rather than manual scoring.

No Human Bias

Salesken provides system generated automated and moderated call quality assessments eliminating human bias.

Scalability

Salesken can process multiple calls at the same time reducing any human induced latency in supplying QA metrics to Quality Leaders.

Active Intervention

Salesken’s Real-time monitoring and alerts allow for immediate intervention when a call is going off-track.

Custom QA Goals Tailored For Your Team

Set QA metrics tailored to your team, and use Salesken to automatically evaluate, track and compare agent performance on critical aspects like compliance, handle time, script adherence, and more. Salesken’s intuitive dashboards provide a bird’s-eye view of team performance while allowing you to drill down into individual agent strengths and improvement areas.

Automatic Scoring on Performance Metrics

Instantly identify high-risk interactions, such as non-compliance or zero-tolerance behaviors, and take corrective action before they escalate. Gain a holistic view of where your team excels and where compliance or behavioral issues might hinder your success.

Coach Effectively with Data-Driven Examples and Insights

Identify high-impact examples from your team’s best calls to use as coaching tools. Salesken’s AI highlights key interactions and goal achievements, so managers can confidently train agents on proven strategies.

Sentiment
Analysis

The system can analyze the emotional tone of the conversation, identifying whether the interaction was positive, neutral, or negative.

System Context Detection

The system can detect larger context through custom LLMs during the call, flagging potential issues, areas of improvement or areas done well.

Incident
Insights

Understand where the zero tolerance or fatal incidents happened at one shot and which agents are repeatedly engaged in zero tolerance behaviours.

Data
Enrichment

CRM and ticketing tools can also be automatically updated (enriched)
with insights obtained from Salesken.

Evaluate 100%
Sales Calls

Say goodbye to small scale sampling.
Get the complete picture of
your sales processes.

Custom
Pricing

according to your organization
(No additional Platform Fee).

Sentiment
Analysis

The system can analyze the emotional tone of the conversation, identifying whether the interaction was positive, neutral, or negative.

System Context Detection

The system can detect larger context through custom LLMs during the call, flagging potential issues, areas of improvement or areas done well.

Incident
Insights

Understand where the zero tolerance or fatal incidents happened at one shot and which agents are repeatedly engaged in zero tolerance behaviours.

Data
Enrichment

CRM and ticketing tools can also be automatically updated (enriched) with insights obtained from Salesken.

Evaluate 100% Sales Calls

Say goodbye to small scale sampling. Get the complete picture of your sales processes.

Custom
Pricing

according to your organization (No additional Platform Fee).

Why Industry Experts
Choose Salesken
30%

Increase in
sales conversion

2X

Your sales reps’
productivity

50%

Reduction in
managerial effort

80%

Reduction in
QA costs

Take Action Today

Book a demo now to see how Salesken can help you close more deals, improve team performance,
and predict revenue with confidence.