Why Call Tracking Metrics Are Key To Successful Selling
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Call metrics help to analyze call data and their tracking feature tracks the status of your calls. Advanced call KPIs provide you complete insights for areas of improvement which will improve your business performance.
The Importance of Call Tracking Metrics
The right data will give you a peek into your agent’s work process, time management, performance, and how their performance is impacting your business. They’re also key to iterating performance and setting goals for KPIs. Call tracking metrics are key to your business’ success.
Knowing the average call length per lead helps you plan ahead, saves you time, and helps call agents send a personalized message and solve customer queries in a professional way.
Not every call will be a legitimate one, so set a minimum call duration as a threshold a call must fulfill before it can be considered a serious lead.
The exact duration would depend upon your unique sales process. It could be 30 seconds or a 1-minute call, as per your prospect’s questions or requirements. But if your calls are not answered quickly, or prospects are kept on hold, it’s time to hire some more call agents or add some more shifts.
SalesKen’s software is the industry leader for its high performance. You get complete 100% visibility into your existing sales processes. Schedule a demo with SalesKen to learn how you can access intelligent insights like the ones below:
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Tracking and using call metrics for your sales process is an extensive step-by-step process. The below steps will help you track, monitor, and measure your calls faster.
Here is a little brief about the metrics that you must emphasize when using agile call tracking software:
Introducing a reliable call tracking system to your business will help you better analyze your sales progress and achieve your goals. SalesKen will have an outsize impact on your bottom line.
See how Salesken can provide unparalleled insights into every customer interaction