Eliminate the guesswork of manual sampling by automatically analyzing every customer interaction. Identify and flag fatal and non-fatal incidents, ensuring that no compliance issue or zero-tolerance violation goes unnoticed.
Track agent and program manager performance against custom QA goals, including compliance, handle time, and script adherence. Gain clarity on individual and team strengths to drive targeted improvements.
Drill down into every interaction to understand agent behavior, recurring issues, and coaching priorities. Use these insights to provide personalized feedback that helps agents excel and aligns with your customer experience objectives.
Free up managers’ time with AI-driven reports that highlight weekly coaching areas and top improvement opportunities. Focus on strategic guidance without spending hours manually evaluating calls.
Easily compare agent performance, uncover trends, and identify top performers. Celebrate successes and address gaps quickly to maintain a consistently high-performing team.
Set custom metrics aligned with your organization’s SOPs. Salesken’s AI evaluates every call based on these parameters, providing scores and insights that reflect your specific compliance and quality standards.
Detect and flag fatal incidents, non-fatal violations, and zero-tolerance behaviors across all calls. Salesken automatically highlights high-risk behaviors, enabling managers to address critical issues proactively.
Identify the most impactful coaching areas for each agent week by week. From improving empathy to handling objections, Salesken ensures every coaching session is focused, actionable, and measurable.
Dive deep into individual and team-wide performance metrics, including handle time, compliance adherence, and customer sentiment. Understand where your team excels and where improvements are needed.
Automatically score agents and program managers based on custom QA goals. Identify trends, benchmark performance, and guide improvement initiatives with data-backed insights.
Increase in
sales conversion
Your sales reps’
productivity
Reduction in
managerial effort
Reduction in
QA costs
Read how Salesken helped in increasing sales team’s productivity and funnel conversions here
Don’t take our word for it... See what our clients say!
Salesken is the best tool to boost sales productivity by ensuring that every call made is a quality conversation
Every call made by reps is meticulously analyzed and compared to successful calls. The framework also provides feedback on what to say and how to say it. It's like having your own personal sales coach!
I wanted an AI-based call tracking service that would predict sales and provide feedback on my calls to increase my revenue, and I found just that in Salesken.
Book a demo to see how Salesken can revolutionize your customer experience strategy.