CX Insights:
100% Call Evaluation, Zero Blind Spots

Empower your customer support teams with AI-driven insights to ensure
compliance, improve performance, and deliver exceptional customer experiences.
500+ Customers Across Four Continents
100% Call Evaluation, Zero Tolerance for Errors

Eliminate the guesswork of manual sampling by automatically analyzing every customer interaction. Identify and flag fatal and non-fatal incidents, ensuring that no compliance issue or zero-tolerance violation goes unnoticed.

Performance Insights Aligned with Your SOPs

Track agent and program manager performance against custom QA goals, including compliance, handle time, and script adherence. Gain clarity on individual and team strengths to drive targeted improvements.

Granular Visibility for Smarter Coaching

Drill down into every interaction to understand agent behavior, recurring issues, and coaching priorities. Use these insights to provide personalized feedback that helps agents excel and aligns with your customer experience objectives.

Save Time with Automated Coaching Insights

Free up managers’ time with AI-driven reports that highlight weekly coaching areas and top improvement opportunities. Focus on strategic guidance without spending hours manually evaluating calls.

Compare Team Performance at a Glance

Easily compare agent performance, uncover trends, and identify top performers. Celebrate successes and address gaps quickly to maintain a consistently high-performing team.

Custom QA Goals for Tailored Evaluations

Set custom metrics aligned with your organization’s SOPs. Salesken’s AI evaluates every call based on these parameters, providing scores and insights that reflect your specific compliance and quality standards.

Automated Incident Detection

Detect and flag fatal incidents, non-fatal violations, and zero-tolerance behaviors across all calls. Salesken automatically highlights high-risk behaviors, enabling managers to address critical issues proactively.

Weekly Coaching Priorities

Identify the most impactful coaching areas for each agent week by week. From improving empathy to handling objections, Salesken ensures every coaching session is focused, actionable, and measurable.

Granular Performance Dashboards

Dive deep into individual and team-wide performance metrics, including handle time, compliance adherence, and customer sentiment. Understand where your team excels and where improvements are needed.

AI-Powered Agent Scoring

Automatically score agents and program managers based on custom QA goals. Identify trends, benchmark performance, and guide improvement initiatives with data-backed insights.

Sentiment
Analysis

The system can analyze the emotional tone of the conversation, identifying whether the interaction was positive, neutral, or negative.

System Context Detection

The system can detect larger context through custom LLMs during the call, flagging potential issues, areas of improvement or areas done well.

Incident
Insights

Understand where the zero tolerance or fatal incidents happened at one shot and which agents are repeatedly engaged in zero tolerance behaviours.

Data
Enrichment

CRM and ticketing tools can also be automatically updated (enriched)
with insights obtained from Salesken.

Evaluate 100%
Sales Calls

Say goodbye to small scale sampling.
Get the complete picture of
your sales processes.

Custom
Pricing

according to your organization
(No additional Platform Fee).

Sentiment
Analysis

Analyze the emotional tone of every conversation, identifying whether the interaction was positive, neutral, or negative.

System Context Detection

Detect broader call context using custom AI models. Flag potential issues, areas of improvement, and positive highlights automatically.

Incident
Insights

Pinpoint zero-tolerance incidents and recurring agent behaviors that need immediate attention.

Performance Insights

Aggregate data to uncover trends and patterns impacting customer satisfaction. Generate detailed reports to help managers identify top and bottom performers with leaderboard views.

CRM and Ticketing Tool Integration

Automatically enrich CRM and ticketing systems with actionable insights from interactions, saving time and improving data accuracy.

Evaluate 100% of Customer Interactions

Move beyond sampling—gain a comprehensive view of your team’s performance and compliance across all calls.

Custom Pricing for Your Contact Center

No additional platform fee. Tailored plans to fit your organization’s size and needs.

Why Industry Experts
Choose Salesken
30%

Increase in
sales conversion

2X

Your sales reps’
productivity

50%

Reduction in
managerial effort

80%

Reduction in
QA costs

Transform Your Customer Interactions Today!

Book a demo to see how Salesken can revolutionize your customer experience strategy.