Frequently Asked Questions

Salesken analyzes all calls in real-time. As soon as the call ends, you will receive the transcript, call summary, highlights of the major talking points, and performance reports within seconds.

Yes. Authorized users can share the call recording or portions of the call.

Salesken applies advanced AI to every conversation. We automatically tag, analyze and provide insights on every aspect of the conversation.

Yes! Salesken integrates with all major video conferencing applications (e.g., Zoom, MS Teams, Google Meet, etc.). The AI provides real-time assistance so every conversation is more productive.

Salesken integrates natively with all major CRMs and dialers/video conferring applications. We also have a browser Click-to-Call option to make and analyze calls without integrating.

With Salesken, you receive detailed post-call analytics of every conversation, emotion, and call performance from everyone on your team. Know objectively what is working and where each rep can improve. Additionally, with real-time call coaching, they’ll know what to say and when.

No. A CRM is a database of your leads, opportunities, and customers. Salesken is a conversation intelligence application that provides insights into every sales conversation.

Yes. Salesken helps receive both inbound and outbound calls and provides you with insights to help understand your customers’ concerns with your product, identify churn signs and take corrective action. Click here to learn more.

Remember the 80/20 rule? 80% of revenue is created by 20% of reps. With Salesken, you can share the best practices of those top 20% with the other 80%. The goal is to have every rep on your team be successful.

The real-time cues/prompts appear as short messages on the screen to nudge them to adopt successful sales behaviors. The cues reps like the most are those related to product information, value positioning, emotions, objection handling, and ways to create urgency.

No. All client-facing teams can utilize Salesken. We provide bespoke analytics and real-time cues for SDRs, AEs, and CSMs. Conversation intelligence offers insights and analytics on every call.

No, Salesken analyzes every conversation to provide insights on sales performance and helps managers provide targeted coaching. Salesken’s real-time assistance helps reps adopt proven successful sales behaviors for your business.

Salesken provides play-by-play visibility into every customer interaction. Every organization that calls its customers, be it over video, conferencing or traditional phone calls. Companies with client teams greater than 50 people have seen the most significant improvements.

A chatbot provides ready-made answers while Salesken assists your reps in real-time to have more productive conversations, close more deals, and significantly impact your customers.

Salesken has both desktop and mobile applications. Now, you can make calls and receive real-time assistance from your mobile device.

Salesken works on any desktop, laptop, or mobile device.

Salesken is GDPR-CCPA compliant and ISO 9001/2000 certified. We conduct multiple audits regularly to ensure that all data is secure.

No. As a best practice, we recommend that your reps record all conversations; however, this isn’t always practical for every scenario. One of the benefits of Salesken is that we do not require call recording for your reps to receive real-time call guidance.