Frequently Asked Questions

Salesken analyzes the calls in Real-Time. As soon as you end the call, you will get the call transcriptions, highlights of the major talking points and performance reports within seconds.

Yes. Authorized Users can share the call recordings or portions of the call within the organization.

Salesken uses advanced Artificial Intelligence to analyze conversations. They will automatically tag, analyze and provide insights on every aspect of the sales conversation.

Yes. Salesken integrates with all major Video Conferencing Tools. You can analyze your Agents’ Performance and provide Real-Time Assistance to win more deals even when on a video call. Book a Demo to see for yourself.

Salesken integrates seamlessly with all major CRMs, Video Conferencing Tools and Telephony. We also have a browser Click-to-Call option, that allows you to make and analyze calls without needing to integrate. Contact your Account Manager to know more.

A Telephony is a system that allows you to make calls. With Salesken, you can make calls, analyze every Customer-Sales Interaction, provide feedback to the Agents and Real-Time Assistance to the Agents.

A CRM is a Database of your Leads and Customers. Salesken is a Conversation Intelligence Tool that provides insights on every Sales Conversation. Click here to know how Salesken can augment your Sales Teams.

Yes. Salesken helps receive both inbound and outbound calls, and provides you with insights to help understand your customers’ concerns with your product, identify churn signs and take corrective action. Click here to know more.

Remember the 80:20 Rule? 80% of Revenue is brought in by 20% of the Reps. With Salesken, you can share the best practices of the 20% Reps with the remaining 80%, and help them win more deals.

The Real-Time Assistance or Cues will appear as short messages on the screen to nudge them to adopt successful sales behaviours. Click here to Salesken’s Real-Time Assistance in action.

Salesken leverages Conversation Intelligence Capabilities to provide insights and analytics on every Sales Deals. From Performance Feedback, Automated Quality Audit Reports and Pipeline Forecasts, Salesken provides deep insights across the board.

No, Salesken analyzes every conversation to provide insights on Sales Performance and helps Managers provide targeted coaching. Salesken’s Real-Time Assistance helps Agents adopt successful Sales Behaviors and nudge them to success.

Salesken provides play-by-play visibility into every customer-sales interaction. Every organization that makes calls to their customers, be it Video Conferencing or Phone Calls, will find SalesKen a must-have tool in their Sales Tech.

A chatbot provides ready-made answers while Salesken assists your Agents in Real-Time to close more deals.

Salesken has both Desktop and Mobile App. Now, you can make calls, receive Real-Time Assistance, schedule appointments and do a lot more from your mobile device.

Salesken works on any Desktop or Laptop. Salesken can work even on a 32 Bit System and 2GB RAM.

Salesken takes data security very seriously. Salesken is GDPR-CCPA compliant and ISO 9001/2000 certified. We conduct multiple audits regularly to ensure your data is secure.

As a best practice, it is advisable to notify the customers that you will be recording the call. For Inbound Calls, you can use a pre-recorded message, and for outbound calls, confirm with the customer that you will be recording the call for training and quality check purposes.

No. Only Authorized Users within your organization can listen to conversations with your customers.

No, Salesken allows sharing of call recordings only among authorized users within your organization. You cannot share the call recordings outside the Salesken platform.