Frequently Asked Questions

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How long does it take for Salesken to analyze calls?

Salesken analyzes all calls in real-time. As soon as the call ends, you will receive the transcript, call summary, highlights of the major talking points, and performance reports within seconds.

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Miscellaneous

Can I share calls with my other team members?

Yes. Authorized users can share the call recording or portions of the call.

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Miscellaneous

How do we track customer utterances? Does a team member have to enter the signals to track?

Salesken applies advanced AI to every conversation. We automatically tag, analyze and provide insights on every aspect of the conversation.

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Product

Can Salesken analyze video calls?

Yes! Salesken integrates with all major video conferencing applications (e.g., Zoom, MS Teams, Google Meet, etc.). The AI provides real-time assistance so every conversation is more productive.

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Product

I don’t want to disrupt my teams during the trial period.

Salesken integrates natively with all major CRMs and dialers/video conferring applications. We also have a browser Click-to-Call option to make and analyze calls without integrating.

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Product

We already use call recording software.

With Salesken, you receive detailed post-call analytics of every conversation, emotion, and call performance from everyone on your team. Know objectively what is working and where each rep can improve. Additionally, with real-time call coaching, they’ll know what to say and when.

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Product

Is this a CRM?

No. A CRM is a database of your leads, opportunities, and customers. Salesken is a conversation intelligence application that provides insights into every sales conversation.

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Product

Can my Support team use this as well?

Yes. Salesken helps receive both inbound and outbound calls and provides you with insights to help understand your customers’ concerns with your product, identify churn signs and take corrective action. Click here to learn more.

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Use Cases / Needs

We’re already exceeding quota. Why do I need Salesken?

Remember the 80/20 rule? 80% of revenue is created by 20% of reps. With Salesken, you can share the best practices of those top 20% with the other 80%. The goal is to have every rep on your team be successful.

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Use Cases / Needs

How will my reps read the real-time cues?

The real-time cues/prompts appear as short messages on the screen to nudge them to adopt successful sales behaviors. The cues reps like the most are those related to product information, value positioning, emotions, objection handling, and ways to create urgency.

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Use Cases / Needs

Is this tool only for Account Executives?

No. All client-facing teams can utilize Salesken. We provide bespoke analytics and real-time cues for SDRs, AEs, and CSMs. Conversation intelligence offers insights and analytics on every call.

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Use Cases / Needs

Is this a monitoring tool?

No, Salesken analyzes every conversation to provide insights on sales performance and helps managers provide targeted coaching. Salesken’s real-time assistance helps reps adopt proven successful sales behaviors for your business.

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Use Cases / Needs

What is the ideal company profile that should use Salesken?

Salesken provides play-by-play visibility into every customer interaction. Every organization that calls its customers, be it over video, conferencing or traditional phone calls. Companies with client teams greater than 50 people have seen the most significant improvements.

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Use Cases / Needs

We already use a chatbot. Why do we need another conversation intelligence tool?

A chatbot provides ready-made answers while Salesken assists your reps in real-time to have more productive conversations, close more deals, and significantly impact your customers.

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Use Cases / Needs

What about calls made via a mobile device?

Salesken has both desktop and mobile applications. Now, you can make calls and receive real-time assistance from your mobile device.

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System Requirements 

Are there specific system requirements?

Salesken works on any desktop, laptop, or mobile device.

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System Requirements 

How secure is my data?

Salesken is GDPR-CCPA compliant and ISO 9001/2000 certified. We conduct multiple audits regularly to ensure that all data is secure.

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Privacy

What if we can’t record calls? Is that an issue?

No. As a best practice, we recommend that your reps record all conversations; however, this isn’t always practical for every scenario. One of the benefits of Salesken is that we do not require call recording for your reps to receive real-time call guidance.

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Privacy

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