Frequently Asked Questions

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How long does it take for Salesken to analyze the calls?

Salesken analyzes the calls in Real-Time. As soon as you end the call, you will get the call transcriptions, highlights of the major talking points and performance reports within seconds.

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Miscellaneous

Can I share calls with my other team members?

Yes. Authorized Users can share the call recordings or portions of the call within the organization.

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Miscellaneous

How can we track customer utterances? Does one of my team members have to sit and enter the signals to track?

Salesken uses advanced Artificial Intelligence to analyze conversations. They will automatically tag, analyze and provide insights on every aspect of the sales conversation.

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Product

Does Salesken help analyze Video Calls?

Yes. Salesken integrates with all major Video Conferencing Tools. You can analyze your Agents’ Performance and provide Real-Time Assistance to win more deals even when on a video call. Book a Demo to see for yourself.

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Product

I don’t want to disrupt my Teams’ process during the trial period.

Salesken integrates seamlessly with all major CRMs, Video Conferencing Tools and Telephony. We also have a browser Click-to-Call option, that allows you to make and analyze calls without needing to integrate. Contact your Account Manager to know more.

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Product

We already use Telephony and or Call Recording Software.

A Telephony is a system that allows you to make calls. With Salesken, you can make calls, analyze every Customer-Sales Interaction, provide feedback to the Agents and Real-Time Assistance to the Agents.

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Product

Is this a CRM?

A CRM is a Database of your Leads and Customers. Salesken is a Conversation Intelligence Tool that provides insights on every Sales Conversation. Click here to know how Salesken can augment your Sales Teams.

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Product

Can my Support Team use this as well?

Yes. Salesken helps receive both inbound and outbound calls, and provides you with insights to help understand your customers’ concerns with your product, identify churn signs and take corrective action. Click here to know more.

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Use Cases / Needs

My Team exceeds the quota. Why do I need SalesKen?

Remember the 80:20 Rule? 80% of Revenue is brought in by 20% of the Reps. With Salesken, you can share the best practices of the 20% Reps with the remaining 80%, and help them win more deals.

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Use Cases / Needs

Will my Agents merely read the Real-Time Cues?

The Real-Time Assistance or Cues will appear as short messages on the screen to nudge them to adopt successful sales behaviours. Click here to Salesken’s Real-Time Assistance in action.

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Use Cases / Needs

Is this a tool only for SDRs and not Account Executive?

Salesken leverages Conversation Intelligence Capabilities to provide insights and analytics on every Sales Deals. From Performance Feedback, Automated Quality Audit Reports and Pipeline Forecasts, Salesken provides deep insights across the board.

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Use Cases / Needs

Is this a monitoring tool?

No, Salesken analyzes every conversation to provide insights on Sales Performance and helps Managers provide targeted coaching. Salesken’s Real-Time Assistance helps Agents adopt successful Sales Behaviors and nudge them to success.

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Use Cases / Needs

What is the Ideal Company that should use SalesKen?

Salesken provides play-by-play visibility into every customer-sales interaction. Every organization that makes calls to their customers, be it Video Conferencing or Phone Calls, will find SalesKen a must-have tool in their Sales Tech.

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Use Cases / Needs

We already use a chatbot. Why do we need another Conversation Intelligence Tool?

A chatbot provides ready-made answers while Salesken assists your Agents in Real-Time to close more deals. Read here to know How Salesken’s Conversation Intelligence capabilities can help your teams win more deals.

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Use Cases / Needs

Does my team always need a desktop to contact the prospect?

Salesken has both Desktop and Mobile App. Now, you can make calls, receive Real-Time Assistance, schedule appointments and do a lot more from your mobile device.

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System Requirements 

Are there specific system requirements?

Salesken works on any Desktop or Laptop. Salesken can work even on a 32 Bit System and 2GB RAM.

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System Requirements 

How secure is my data?

Salesken takes data security very seriously. Salesken is GDPR-CCPA compliant and ISO 9001/2000 certified. We conduct multiple audits regularly to ensure your data is secure.

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Privacy

Will my customers know that the call is getting recorded?

As a best practice, it is advisable to notify the customers that you will be recording the call. For Inbound Calls, you can use a pre-recorded message, and for outbound calls, confirm with the customer that you will be recording the call for training and quality check purposes.

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Privacy

Can anyone listen in on the calls my Agents have with the customers?

No. Only Authorized Users within your organization can listen to conversations with your customers.

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Privacy

Can I share the conversations with persons outside?

No, Salesken allows sharing of call recordings only among authorized users within your organization. You cannot share the call recordings outside the Salesken platform.

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Privacy

Want To See Salesken In Action?

See how Salesken can provide unparalleled insights into every customer interaction