Salesken Automated Quality Assurance Built for Contact Centers

Evaluate 100% of customer interactions effortlessly and flag incidents in real time. Save time, improve compliance, and coach agents effectively.
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500+ Customers Across Four Continents
Boost Customer Satisfaction with Real-Time Guidance

Leverage AI-powered real-time coaching that provides reps with instant cues during calls, helping them steer conversations and close deals faster.

Tailored Coaching for Every Agent

Deliver personalized performance insights based on individual rep data, ensuring each team member receives coaching that targets their unique needs and strengths.

Save Time for Managers with Automated QA Insights

Instantly identify coaching opportunities with AI-driven call evaluations, freeing managers to focus on strategic improvements instead of manually reviewing interactions.

Maximize Team Performance with Data-Driven QA Reports

Utilize custom QA reports to spot skill gaps and provide actionable feedback, driving continuous improvement across your entire team.

Ensure Compliance with Proactive Alerts

Automatically track compliance adherence and receive real-time alerts for potential breaches. Stay ahead of violations with AI-driven behavior analysis.

Automate Performance Analysis with Custom QA Goals

Set QA metrics tailored to your team, and use Salesken to automatically evaluate, track and compare agent performance on critical aspects like compliance, handle time, script adherence, and more. Salesken’s intuitive dashboards provide a bird’s-eye view of team performance while allowing you to drill down into individual agent strengths and improvement areas. Quickly identify top-performing agents and those who need support, ensuring data-driven decisions that elevate overall team effectiveness.

Dive Deep into Agent Performance
with Detailed Incident Insights

Stay ahead of potential issues with detailed incident reporting for each agent. Salesken’s AI tracks and categorizes all incidents, including total counts, fatal violations, and repeat behaviors, giving managers a granular understanding of agent performance. Instantly identify high-risk interactions, such as non-compliance or zero-tolerance behaviors, and take corrective action before they escalate. Gain a holistic view of where your team excels and where compliance or behavioral issues might hinder your success.

Leverage AI-Driven Summaries & Call Transcripts for Targeted Coaching

Access automatically generated call summaries and transcripts. Use top-performing interactions as reference materials to guide agents in replicating successful conversations.

Coach Effectively with Data-Driven Examples and Insights

Identify high-impact examples from your team’s best calls to use as coaching tools. Salesken’s AI highlights key interactions and goal achievements, so managers can confidently train agents on proven strategies.

Measure Performance with Real-Time QA Scoring

Track agent performance against predefined criteria with automated QA scoring. Gain real-time insights into compliance, customer sentiment, and adherence to scripts, enabling precise, actionable coaching.

Sentiment
Analysis

The system can analyze the emotional tone of the conversation, identifying whether the interaction was positive, neutral, or negative.

System Context Detection

The system can detect larger context through custom LLMs during the call, flagging potential issues, areas of improvement or areas done well.

Incident
Insights

Understand where the zero tolerance or fatal incidents happened at one shot and which agents are repeatedly engaged in zero tolerance behaviours.

Data
Enrichment

CRM and ticketing tools can also be automatically updated (enriched)
with insights obtained from Salesken.

Evaluate 100%
Sales Calls

Say goodbye to small scale sampling.
Get the complete picture of
your sales processes.

Custom
Pricing

according to your organization
(No additional Platform Fee).

Sentiment
Analysis

Analyze the emotional tone of every conversation, identifying whether the interaction was positive, neutral, or negative.

System Context Detection

Detect broader call context using custom AI models. Flag potential issues, areas of improvement, and positive highlights automatically.

Incident
Insights

Pinpoint zero-tolerance incidents and recurring agent behaviors that need immediate attention.

Performance Insights

Aggregate data to uncover trends and patterns impacting customer satisfaction. Generate detailed reports to help managers identify top and bottom performers with leaderboard views.

CRM and Ticketing Tool Integration

Automatically enrich CRM and ticketing systems with actionable insights from interactions, saving time and improving data accuracy.

Evaluate 100% of Customer Interactions

Move beyond sampling—gain a comprehensive view of your team’s performance and compliance across all calls.

Custom Pricing for Your Contact Center

No additional platform fee. Tailored plans to fit your organization’s size and needs.

Why Industry Experts
Choose Salesken
30%

Increase in
sales conversion

2X

Your sales reps’
productivity

50%

Reduction in
managerial effort

80%

Reduction in
QA costs

BSFI Case Study

Read how Salesken helped in increasing sales team’s productivity and funnel conversions here

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Trusted by All

Don’t take our word for it... See what our clients say!

Adam Barlene

Salesken is the best tool to boost sales productivity by ensuring that every call made is a quality conversation

Jazlene Sawhney

Every call made by reps is meticulously analyzed and compared to successful calls. The framework also provides feedback on what to say and how to say it. It's like having your own personal sales coach!

Shatarp B

I wanted an AI-based call tracking service that would predict sales and provide feedback on my calls to increase my revenue, and I found just that in Salesken.

Transform Your Customer Interactions Today!

Book a demo to see how Salesken can revolutionize your customer experience strategy.

Request a Demo