Effective date: 2020-07-07
Effective date: 2020-07-07
USER is the individual using our Service. The User is also a Data Subject, who is the subject of Personal Data.
PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). If the Personal Data can be used to identify a user uniquely, it is called Personally Identifiable Information or PII.
USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files sent by the websites to your browser and are stored on your device (computer or mobile device).
DATA CONTROLLER means a natural or legal person or entity that (either alone or jointly or in common with other persons such as a business or organization) determines the purposes for which and the manner in which any Personal Data are, or are to be, processed.
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person or entity (either alone or jointly or in common with other persons such as a business or organization) that processes the data on behalf of the Data Controller.
DATA SUBJECT is any living individual who is the subject of Personal Data.
We collect several different types of data/information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Address, Country, State, Province, ZIP/Postal code, City, Profile photos/images and device identifiers from both android & IOS devices.
Users must provide a mobile phone number and an email address of their choice to create a SalesKen account. Users can add other information to their account, such as uploading a profile picture. Please note that the Salesken app uploads user’s images information to (https://api-us.salesken.ai) for making the account more identifiable.
Accessing user camera and / or photo gallery if users choose to share photos or media (files from device) with their SalesKen contacts. Photos and media (media files could include audio, video, call related information and files.) that the user shares in their interactions with other accounts are end-to-end encrypted.
User's phone number, profile name and photo, and messages are available to anyone who uses our Services, although users can configure their Account settings to manage certain information available to other users, including name/number, with whom users communicate. Deleting account will, for example, delete account info and profile photo, delete user interaction history.
We also collect Cookies and Usage Data for improving our services.
When using SalesKen App, we collect app information, including, calls logs and usage information, and installations of mobile applications and any information regarding in-app events
To sync call data from CRM, the app requires the following permissions:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. To be in accordance with CANSPAM Act, we agree to the following: If at any time you would like to unsubscribe from receiving future emails or sales/marketing calls, you can email us at email@example.com and we will promptly remove you from all correspondence.
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and diagnostic data.
You can instruct your browser to refuse all cookies or to indicate you when a cookie is being sent. If you disable cookies, some features might not function as expected.
For hiring and onboarding purposes, for SalesKen employees or candidates that apply to SalesKen, we may also collect the following information for our records and for background screening: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, non-disclosure agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.
Our customer (who is governed by our "Customer Agreement") may also collect any of the above type of information from their employees or their customers for business purposes and may feed into our Platform either directly or using third party integrations.
Our Customer Data will be used by SalesKen in accordance with the Customer's instructions, including any applicable terms in the Customer Agreement and the Customer's use of Services functionality, and as required by applicable law. SalesKen is a Data Processor of its Customer Data and our Customer is the Data Controller. The Customer may, for example, use the Services to grant and remove access to a SalesKen platform/service, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply their policies to the Services.
SalesKen may use the collected data in furtherance of our legitimate interests in operating our Services, Websites and business, and specifically:
We will store personal information for as long as necessary to fulfil the purposes for which we collect the personal information, in accordance with our legal obligations and legitimate business interests. In general, information obtained in the course of providing our Service will be removed from general access immediately upon grace period subscription/contract expiry and deleted permanently latest within 29 days after the end of us providing our Service, unless an earlier or future deletion is requested or has been agreed upon, or statutory retention requirements require a longer retention or if we are legally obligated to retain a the data for longer time periods.
As much as possible, SalesKen maintains your information, including Personal Data, as per the geography specified in the Customer Agreement for customers that have purchased our products or services. In other cases, your information, including Personal Data, may be maintained on and transferred to multiple data servers at our discretion unless specified by the organization. These data centers may be located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
We may disclose personal information that we collect, or you provide:
SalesKen takes the security of your data seriously. SalesKen works hard to protect the Personal Data that you provide from loss, misuse and unauthorised access or disclosure. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have authorized access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) or applicable security technology. Transactions are stored or processed on our servers.
While no method of transmission over the Internet or method of electronic storage is 100% secure, we strive to use commercially acceptable means to protect your Personal Data at all times.
General Data Protection Regulation (GDPR)
Individuals located in certain countries, including the European Economic Area and the United Kingdom, have certain statutory rights in relation to their Personal Data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this using the Profile page on our platform/services provided to you.
If you cannot use the Profile page and need to contact our Customer who owns/controls your information, you can access them by using Corporate Support information on the Profile page.
To the extent that SalesKen's processing of your Personal Data is subject to the General Data Protection Regulation (or applicable laws covering the processing of Personal Data in the United Kingdom), SalesKen relies on its legitimate interests, described above, to process your data. SalesKen may also process information that constitutes your Personal Data for direct marketing purposes and you have a right to object, update, delete and request to correct SalesKen's use of your Personal Data for this purpose at any time. You can contact us by sending an email to firstname.lastname@example.org
California Privacy Protection Act (CalOPPA)
To be in accordance to CalOPPA, we agree to the following:
California Consumer Privacy Act (CCPA)
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or "CCPA".
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any "sales" that may be occurring and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting the company who is the "Data Controller" using Corporate Support information on the Profile page or contact us by sending an email to email@example.com. We will verify your request using the information associated with your account, including email address and/or government identification. Consumers can also designate an authorised agent to exercise these rights on their behalf.
Please note, if you ask us to delete your data, it may impact your experience with us, and you may not be able to participate in certain programs or services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.
Your data protection rights, described above, are covered by the CCPA, short for the California Consumer Privacy Act. To find out more, visit the official California Legislative Information website. The CCPA took effect on 01/01/2020.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"),
Our Services are not intended for use by children under the age of 18 ("Child" or "Children"). We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verific
The Federal Trade Commission, the nation's consumer protection agency, enforces COPPA (Children Online Privacy Protection Act), which spells out what operators of websites and online services must do to protect children's privacy and safety online. To be in accordance to COPPA, we do not specifically market to children under 13.
If you wish to request the removal of Personal Data under our customer's (your organization's) control, email your employer using Corporate support information provided within "Support" section of our platform/services.