How Salesken Helps You Monitor 100% of Sales Calls Automatically?

Sales teams are under more pressure than ever to deliver predictable results and that means every sales call matters. But when you are managing a fast-moving team, sales call monitoring becomes a challenge, as listening to every rep’s conversation is simply not possible. You end up reviewing maybe 1% of calls and guessing the rest.

That guesswork is costly.

According to Gartner, 80% of call centres already use AI-based technologies to enhance customer interactions. Meanwhile, 61% of customers attempt to resolve their issues using self-service options first (Salesforce).

If you’re ignoring the subtle nuances of these calls, you’re definitely missing out on deals. To address this, Salesken offers Quality Assurance AI to monitor 100% of your sales calls, providing complete visibility into the calls with feedback and coaching. 

In this blog, we will show you exactly monitoring sales calls works, why it matters, and how your team can start making every conversation count.

Why Does Sales Call Monitoring Matter? 

Sales calls are more than just “conversations.” They are where revenue decisions are made live and unscripted. And so, Sales call monitoring needs to be more than a checkbox:

• Missed insights hurt conversion: Calls carry clues about what your buyers care about, what objections they have, and how reps respond. Without capturing those clues you lose patterns that could improve your win rate.

• Rep performance stays static: Without call data, you cannot spot who is struggling or why. Manual reviews are too slow and too few to catch trends early.

• Pipeline forecasting gets fuzzy: Calls reveal buyer intent, urgency, and competitive pressure, all things your CRM notes might miss.

• Call quality assurance teams are stretched thin: Most Call Quality Assurance teams can review just a sliver of calls. This results in biased samples, outdated feedback, and missed violations.

The Problem With Manual Call Reviews

You have probably tried call shadowing, random audits, or spreadsheets with a dozen checkboxes. But the manual call Quality Assurance is broken. Here is why:

1. It is time-consuming and expensive: When you review and analyze a sales call, it takes more than 30 minutes. This is not scalable and is very costly. 

2. It is inconsistent and subjective: One manager might flag a missed objection, another might ignore it. You get feedback based on who is listening, not what is actually said.

3. It lacks real-time correction: By the time you review a bad call, the deal is already cold. Manual call quality assurance is always after the fact.

4. It creates a culture of micromanagement: Reps do not want to be monitored, they want to be coached. When reviews are infrequent and critical, they feel judged, not supported.

How Salesken Automates Sales Call Monitoring? 

As one of the most advanced AI call monitoring software solutions, Salesken’s call quality assurance automatically listens to every single call. It transcribes, scores, flags, and recommends coaching actions, all without delay or human bias. You are not just getting a recording. You are getting a real-time co-pilot that watches every move and sends you exactly what you need to know.

Here is how Salesken monitors calls:

1. Records and transcribes every call 

Salesken automatically records every call, whether it is on Zoom, Teams, or the phone. It creates accurate, speaker-labelled transcripts with time-stamps so you know who said what and when. The transcript is fully searchable, meaning you can jump to any key moment in seconds.

2. Auto-scores every interaction 

Every call gets scored using AI. Salesken evaluates performance on pitch adherence, tone, objection handling, empathy, compliance, and even the talk–listen ratio. However, if you want to customize the scorecard for an enterprise team versus an inside sales squad, Salesken is flexible and contextual enough to help you with this. 

3. Real-time alerts for risk and compliance 

If a representative skips a mandatory disclaimer, uses risky language, or starts to disconnect with the prospect emotionally, Salesken flags it in real-time. Managers get alerts so they can step in quickly, or reps get a nudge during the call itself. This leads to fewer violations, fewer dropped deals, and faster resolution of issues.

4. Surfaces key coaching moments 

Salesken is your always-on assistant coach. It listens for high-impact moments, like when a rep dodges a question, misses an upsell cue, or fails to handle a pricing objection, and automatically tags those moments for follow-up. So, managers do not need to hunt through recordings to find coachable moments. They are ready and waiting.

5. Maps calls against the ideal sales flow 

Salesken automatically maps each call against your defined sales process or deal stages. Did the rep jump straight to demo without discovery? Did they forget to ask for the next steps? You will know. The system helps track how closely your team sticks to the structure and where things go off track.

6. Spot trends across time 

Coaching is not just about one bad call; it is about patterns. Salesken displays performance data by representative, team, week, or campaign. You can see what your top closers consistently do well, and what rookie mistakes keep repeating. That kind of pattern recognition helps you coach smarter.

7. Customized goal tracking 

You can build your own scorecards with specific behaviours and benchmarks. If you want to know how often reps handle objections or whether they always mention the value proposition before the demo, Salesken tracks all of these specifically. 

What “100% coverage” actually means

Full coverage is not just a vanity metric. Here is what it gives you in practice:

• No rep is left out: You see performance across your entire team—A-players, newbies, and everyone in between.

• No deal is missed: Every conversation is captured, whether it was a quick discovery call or a high-stakes negotiation. If something went wrong, you will know exactly when and why.

• Insights are democratised: Along with leaders, reps can review their own calls, spot mistakes, and self-correct.

• Coaching becomes consistent: With everyone scored against the same playbook, feedback is standardised, fair, and more actionable.

Real-time visibility vs. post-call review 

With Salesken, you get real-time nudges to course-correct live and post-call analysis to reflect and coach smarter later. It is the best of both worlds, whether you are in the moment or looking back to level up.

1. Live nudges during calls

Salesken acts like a friendly coach in your rep’s ear. If they forget to ask a qualifying question, talk over the prospect, or skip a step in the pitch, they get a gentle prompt, right there, mid-conversation. You can fix issues while the deal is still on the table.

2. Emotion and sentiment tagging

Once the call wraps, Salesken breaks down how the buyer was really feeling. They figure out if there was tension when the price came up or if their energy dropped mid-way. You get a full emotional map of the conversation, so you are not just reviewing what was said, but how it was received.

3. Follow-up summaries

Salesken highlights the must-see moments, such as key objections, commitments and derailments, and packages them into easy-to-skim call summaries. You get instant clarity on what happened and where coaching is needed.

Use cases: How do different teams benefit? 

Salesken is a daily power-up for your entire revenue team. Whether you are managing reps, building training programs, or trying to stay close to customer sentiment, here is how different roles actually use Salesken sales call monitoring tool in their workflow:

1. Sales managers

Salesken shows you the full picture—what your top Sales reps do well and where others are struggling. You gain insights that enable you to coach more effectively, identify issues earlier, and spend less time reviewing call recordings.

2. Enablement teams

With Salesken, you build training content directly from real call moments—objections, wins, and mistakes. Use these snippets in onboarding so new reps learn from live situations, not just slides. 

3. Sales reps

Salesken helps your reps track their talk–listen balance, missed cues, and even objection handling without waiting for manager feedback. 

4. Founders or Heads of Sales

You cannot sit in on every call but you still want to know what buyers are saying. Salesken lets you tap into the raw, unfiltered voice of your customers. You hear where your messaging lands, which features are asked about most, and what objections your team is facing across the funnel.

Impact on sales productivity and outcomes with Sales Call Monitoring

Monitoring Sales calls is not just about more data, it is about better results. Here is what Salesken improves across the board:

1. Faster ramp-up: New reps onboard quicker by learning from best-in-class calls and getting feedback after every conversation.

2. Higher win rates: When reps follow proven talk tracks and avoid repeat mistakes, they close more deals.

3. Less admin, more selling: Salesken auto-summarises and logs CRM entries, freeing reps to focus on the conversation.

4. Better forecasting: When you know what buyers actually said (not just what reps remembered), you forecast based on reality.

Integrations and tech stack compatibility

You do not need to rebuild your stack. Salesken fits right in this manner:

1. CRM integrations: Works with Salesforce, HubSpot, Zoho, and more. Logs calls, scores, and coaching data right where your team works.

2. Meeting platforms: Compatible with Zoom, Google Meet, Microsoft Teams, wherever your reps talk, Salesken listens.

3. Dialers and cloud telephony: Integrates with top dialers so your voice calls are covered too.

4. Quick onboarding: Your representatives do not need to take any action. You set it up once, and it works in the background.

Conclusion 

Most sales teams hear only a fraction of what is really happening on calls. Salesken changes that by giving you 100% call coverage, real-time feedback, and coaching-ready insights on autopilot. No need to chase reps for recordings, guess who needs help, or spend hours tagging calls manually. Whether you are scaling fast, improving call quality assurance, or tightening messaging, Salesken lets you stay in the loop without adding to your workload.

FAQs 

1. Does Salesken record and analyse every single sales call?

Yes, Salesken automatically records and analyses 100% of your team’s sales calls—whether via Zoom, phone, or dialers. Every call is transcribed, scored, and stored with searchable insights, so you never miss key moments, even if you were not there to listen live.

2. Can Salesken provide feedback to reps without waiting for a manager?

Absolutely. Reps get real-time nudges during calls and detailed post-call analysis, including scores and coaching tips. This helps them improve independently without waiting for one-on-one sessions. It fosters a habit of self-review and accelerated improvement across the board, especially in high-volume sales teams.

3. Is Salesken’s call quality assurance scoring customisable for different teams or campaigns?

Yes. You can set up custom call quality assurance scorecards based on team roles, sales stages, or campaign needs. Whether you want to track objection handling, script adherence, or product mentions, Salesken tailors the evaluation criteria to match your exact goals and sales process.

4. How quickly can Salesken be set up and integrated with our tools?

Salesken is designed for easy setup. It integrates seamlessly with your existing CRMs, dialers, and meeting tools like Salesforce, HubSpot, Zoom, and Teams. There is no need to change workflows or upload files manually. You can get up and running in just a few weeks.

5. Does Salesken support multilingual sales teams?

Yes, Salesken supports multilingual transcription and analysis. It can evaluate calls across different geographies and languages, ensuring consistent call quality assurance, coaching, and performance tracking. Whether your reps speak English, Hindi, Spanish, or German, Salesken keeps everything aligned under one dashboard.